At Vinod V Sharma, we value your trust and aim to provide a transparent and customer-friendly experience. This Cancellation & Refund Policy explains the terms under which you may cancel an order or request a refund for products or services purchased through our platform.
1. Order Cancellation Policy
1.1 Customer-Initiated Cancellation
You may cancel your order under the following conditions:
Before Dispatch:
Orders can be cancelled within 24 hours of purchase or before the order is dispatched, whichever is earlier. Once cancelled, the refund (if applicable) will be initiated as per the refund process below.
After Dispatch:
Once the order has been shipped, cancellation is no longer possible. You may wait for delivery and request a return (if eligible).
Before Dispatch:
Orders can be cancelled within 24 hours of purchase or before the order is dispatched, whichever is earlier. Once cancelled, the refund (if applicable) will be initiated as per the refund process below.
After Dispatch:
Once the order has been shipped, cancellation is no longer possible. You may wait for delivery and request a return (if eligible).
1.2 Cancellation by Vinod V Sharma
We may cancel an order under these circumstances:
- Product out of stock
- Payment not received or payment failure
- Incorrect shipping details provided
Any unforeseen technical/operational error
In such cases, customers will be notified and a full refund will be processed.
2. Refund Policy
2.1 Eligibility for Refund
Refunds are applicable in the following situations: Order cancelled before dispatch
Refunds are applicable in the following situations: Order cancelled before dispatch
- Defective, damaged, or incorrect product received
- Service not delivered as committed (for consultations, programs, or digital products—if applicable)
- Payment deducted but order not confirmed
2.2 Non-Refundable Items
Refunds cannot be provided for:
Refunds cannot be provided for:
- Products that have been used or damaged after delivery
- Digital products/services already delivered
- Personalized or custom-made items
- Orders cancelled after dispatch
3. Return Conditions (If Applicable)
For physical products:
- Items must be unused, in original packaging, and returned within 7 days of delivery.
- Proof of purchase and unboxing video may be required for damage verification.
4. Refund Processing Time
Refunds are initiated within 3–7 business days after approval.
Depending on the payment method and bank processing time, it may take 7–10 business days for the amount to reflect in your account.
Refund Mode:
Online payments → refunded to original payment source
Cash on Delivery (COD) → refunded via bank transfer or wallet credit (details will be requested)
5. Contact for Cancellation & Refund Support
If you wish to cancel an order or raise a refund request, please reach out to:
- Name: Vinod V Sharma
- Email: mail@vinodvsharma.com
- Postal Address: Chennai
- Website: www.vinodvsharma.com
6. Policy Updates
Vinod V Sharma reserves the right to modify this Cancellation & Refund Policy at any time. Updates will be published on this page with the revised effective date.
